Terms of Service
These Terms of Service ("Terms") govern your access to and use of the HospitalityOS platform. By creating an account or using the service, you agree to these Terms on behalf of your business.
1. The service
HospitalityOS is a multi-tenant SaaS platform for hospitality businesses that provides:
- Workforce management — staff and department management, roster planning, time-off requests, and shift swaps.
- Time & attendance — clock-in / clock-out and attendance tracking.
- Sales, orders & inventory — sales recording, supplier orders, and stock management.
- Cost management — fixed and variable cost tracking.
- Payroll — country-aware payroll for Ireland and the United Kingdom, including PRSI / National Insurance handling and payslip generation.
- Business intelligence — reporting and predictive forecasting for rosters, orders, and payroll.
- Messaging — team messaging and WhatsApp notifications.
- Mobile apps — a management app and a separate staff app.
2. Accounts and access
The service is provided to your business and its authorised users. Managers access the web portal and management mobile app; staff access the staff mobile app only. You are responsible for keeping login credentials secure and for all activity under your accounts.
3. Subscriptions and billing
Access to the platform is provided on a subscription basis. Fees, billing cycle, and plan limits are those agreed at sign-up. Unless stated otherwise, subscriptions renew automatically until cancelled.
4. Acceptable use
You agree to use the service only for lawful purposes, not to attempt to breach tenant isolation or access other businesses' data, not to disrupt or reverse-engineer the platform, and to ensure your users comply with these Terms.
5. Your data and privacy
You retain ownership of the data you enter. Our handling of personal data is described in our Privacy Policy. You are responsible for having a lawful basis to process employee data on the platform.
6. Payroll and compliance
Payroll calculations, including PRSI / National Insurance and tax bands, are provided as a tool to assist you. You remain responsible for verifying figures and for meeting your statutory payroll, tax, and employment obligations in your jurisdiction.
7. Service availability
We work to keep the service available and reliable but do not guarantee uninterrupted access. Maintenance, updates, or factors beyond our control may cause temporary downtime.
8. Termination
We may suspend or terminate access for breach of these Terms or non-payment. You may cancel your subscription in line with your plan. On termination we will make your data available for export for a reasonable period before deletion.
9. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated through the platform, and continued use after changes take effect constitutes acceptance.
10. Contact us
Questions about these Terms can be sent to support@hospitalityos.com.